SHIPPING & RETURNS

PAYMENT

All items may be ordered/ purchased through our secure online transaction with PayPal, using the PayPal service or your own credit card. You do not need a PayPal account to use it, and you have the option to use your own credit card for your purchase.

Further information may be found at www.paypal.com

 

DELIVERY

We aim to post most items within 3 -5 working days of the order being placed and we will contact you once an item has been posted.

We try to offer the cheapest option for posting, but if an item is required quickly please contact us so we can provide you with costs for express delivery.

We use Royal Mail to send all of our parcels.  

Items will be sent either Signed For or Tracked with an insurance cover of up to £50.  If your item is worth more than this, insurance for the full cost may be purchased by choosing Upgrade at checkout. 

 

EXCHANGES & REFUNDS

By their nature, antique and vintage items may show signs of wear or damage.  This is natural and should be expected, and every attempt is made to make sure our customers are aware of any damage or marks a vintage item may have.  For this reason we do not normally give refunds.  However, we are happy to exchange an item for something of the same or greater value.

 

If there is a problem with an item, please notify us by email within 24 hours, stating the problem and include photos, if necessary.  We will then supply a return number and expect to receive the item within 7 days from your notification.

 

NB. We will not accept any returned items that do not have a return number.

The cost of returning goods to us is the customer’s responsibility, however upon inspection we will refund reasonable postage costs if the goods are indeed found to be faulty or not as described.

 

CONDITION GUIDE

Perfect - As new, no defects at all

Excellent - Used, with no defects

Very Good - Used, with minor flaws, no repairs needed

Good - Used, visible wear & minor flaws

Fair - Used, repairs needed, several flaws 

Poor - Lots of damage, for display, or as fabric for other projects

hello@Atno33.com

Hertfordshire. UK

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